4 May 2026 - Impersonation scams

As we've made it harder for scammers to access your service online, some scammers may contact you directly and pretend to be part of the ALDI Mobile team.

How does the scam work?

  • They call sounding like they're from ALDI Mobile
  • They claim there's suspicious activity on your account
  • They say they're sending a security code to secure it
  • What they don't tell you: they've already triggered the code themselves through My ALDI Mobile
  • They then ask you to read it back - giving them access to your account to make high-risk changes

How to spot the difference

ALDI Mobile customers receive two types of SMS security codes, and knowing which is which is the key to staying safe.

Code type 1 - triggered online (My ALDI Mobile):
"Did you request a high risk transaction on your account? If so, your code is XXXXXX. Not you? DO NOT SHARE THIS CODE and call 1300 989 000, 8am to 9PM AET."

This code is sent when someone logs into My ALDI Mobile and requests it - including a scammer who may have access to your account. If you receive this code unexpectedly, do not share it with anyone - including someone claiming to be from ALDI Mobile.

Code type 2 - sent by an ALDI Mobile team member:
"You asked an ALDI Mobile team member to perform a high risk transaction. Your code is XXXXXX. Didn't request this? Call 1300 989 000, 8am-9pm AET."

This is the only code our team will ever ask you to share during a call. If someone asks for a code that doesn't say this, hang up immediately.

Other signs something's off

  • Urgent texts threatening to suspend your service unless you click a link
  • Emails asking you to verify your identity or update your details
  • Login alerts or password resets you didn't request

What to do next

If something feels wrong, stop. Don't click, tap or share anything.

  • Hang up and call us back on 1300 989 000 - use the number on our website, not one given to you in a call or message
  • Don't trust caller ID - scammers can fake it
  • Log in to My ALDI Mobile directly to check your account activity
  • Share this with family and friends who are ALDI Mobile customers

See all our tips for staying secure