4 May 2026 - Impersonation scams

As we've made it harder for scammers to access your service online, some scammers may contact you directly and pretend to be part of the ALDI Mobile team.

How does the scam work?

  • They call sounding like they're from ALDI Mobile
  • They claim there's suspicious activity on your account
  • They say they're sending a security code to secure it
  • What they don't tell you: they've already triggered the code themselves through My ALDI Mobile
  • They then ask you to read it back - giving them access to your account to make high-risk changes

How to spot the difference

ALDI Mobile customers receive two types of SMS security codes, and knowing which is which is the key to staying safe.

Code type 1 - triggered online (My ALDI Mobile):
"DO NOT SHARE THIS CODE if you did not request a high-risk transaction on your account, or for this number to be transferred to ALDI Mobile. If someone has called you and is asking for the code, it's a scam. Your code is XXXXXX. If this wasn't you and need help, call 1300 989 000 (8am-9pm AET)."

This code may be sent for 2 different reasons. Firstly, this code is sent whenever someone logs into My ALDI Mobile and requests a high-risk transaction - this could be triggered by a scammer who may have access to your account.
 
The other reason this code may be sent to a mobile number is when we have received a request to transfer that mobile number to ALDI Mobile. 
 
If you receive this code unexpectedly, and do not understand why you received it, do not share it with anyone - including someone who has contacted you and claimed to be an ALDI Mobile team member.

Code type 2 - sent by an ALDI Mobile team member:
"An ALDI Mobile team member you've been communicating with has requested a high-risk transaction on your account. Your code to authorise this is XXXXXX. Not in contact with us? Call 1300 989 000 (8am-9pm AET)."

This is the only code our team will ever ask you to share during a call. If someone asks for a code that doesn't say this, hang up immediately.

Other signs something's off

  • Urgent texts threatening to suspend your service unless you click a link
  • Emails asking you to verify your identity or update your details
  • Login alerts or password resets you didn't request

What to do next

If something feels wrong, stop. Don't click, tap or share anything.

  • Hang up and call us back on 1300 989 000 - use the number on our website, not one given to you in a call or message
  • Don't trust caller ID - scammers can fake it
  • Log in to My ALDI Mobile directly to check your account activity
  • Share this with family and friends who are ALDI Mobile customers

See all our tips for staying secure