PAYG Update FAQ

From 24 May 2023, we'll be making adjustments to our PAYG rates.

These changes do not impact the inclusions on our Mobile Plans, Family Plans, Data Plans or 1 Year Super Packs.

Here's what’s changing:

  1. Standard national call rate (including voicemail retrieval): from $0.12 to $0.15 per minute.

  2. Standard national SMS rate: from $0.12 to $0.15 per SMS.

  3. Data rate: from $0.05 to $0.06 per MB.

For full information on the new rates and terms see the new Pay As You Go (PAYG) Critical Information Summary.

Why the change?

The rates that we are charged for supplying these PAYG services have been increased.

At ALDI Mobile we aim to deliver the best possible value we can. So that we can continue to maintain flexible 365 day plans and continue the deliver great value across our other plans we have made a conscious effort to limit the impact of these changes overall by choosing to update our PAYG rates . For most customers, the impact will be less than $1 per month per service.

Who will be affected by these changes?

Any ALDI Mobile customer who uses their PAYG credit from 24 May 2023 will be charged at the new PAYG rates.

How can I move to a plan?

If you think that you will get better value by moving to one of our plans, you can view our selection of plans here, decide which plan will work best for you and you can then recharge your ALDI Mobile service in one of the following ways:

Who can I speak to regarding these changes?

If you need clarification or assistance, our customer support team is available to answer your questions and address any concerns.

The best way for us to help you is to log in to your account and create an eSupport ticket. Alternatively you can call us from Monday to Sunday: 8:00am - 9:00pm on 2534 (free for ALDI Mobile customers calling from their mobile) or on 1300 989 000 (charges may apply).