How long will it take to activate my new service?

New number

If you’ve requested a new mobile number, your service should be activated approximately 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days. Find out more here.

We'll send you an SMS and an email to let you know that your SIM card activation is complete, so put your new SIM card into your handset, copy over your contacts and wait for the SMS from us.

Transferring your number

If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can take 24 to 48 hours and is subject to ‘porting hours’.

The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the ALDI Mobile network.

Please note: A loss of service on the day of port is normal. This happens when your old provider is sending the number to us and generally lasts around 2 hours.

Porting hours are:

    • Monday-Friday: 08:00-20:00
    • Saturday: 10:00-18:00
    • Sunday: Closed