Why is my SIM card delayed?

Activation delays

New number activations typically complete within a few minutes, though sometimes up to 4 hours.

In rare cases, carrier-related issues can cause longer delays. While these situations are uncommon, they can take 7-10 days to resolve. We monitor all orders daily and work directly with our carrier to activate your service as quickly as possible.

Delivery delays

Your SIM Starter Pack ships free via Australia Post standard delivery. Most orders are processed within 1-2 business days and should arrive within 10 business days after fulfilment.

Haven't received your SIM after 10 business days? Contact our customer service team with your order details and we'll assist.

You can check Australia Post's current delivery timeframes on their website.