I just ported my existing service number, how long will it take to complete?

If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can take 24 to 48 hours and is subject to ‘porting hours’.

The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the ALDI Mobile network.

Please note: A loss of service on the day of port is normal. This happens when your old provider is sending the number to us and generally lasts around 2 hours.

Porting hours are:

    • Monday-Friday: 08:00-20:00
    • Saturday: 10:00-18:00
    • Sunday: Closed

    If you submit a request to port your number outside of the hours list above, we will attempt to process the porting of your number to ALDI Mobile, however, we cannot guarantee that it will be processed by your carrier until the next business day.

    Note: mobile porting may be affected by public holidays where there is either no porting or reduced porting hours (10:00-18:00).