Non-compliant device on the mobile network

If you’ve received an SMS or email from ALDI Mobile about your device, linking to this page, it means our network provider has identified that your service is being used in a device that is not behaving as expected on the network.

This page explains what that means, what you need to do, and how it affects your ALDI Mobile service.

What’s happening

Our network provider continually monitors how devices behave on the mobile network to help keep services reliable for everyone.

In some cases, certain devices are found to be:

Causing interference on the mobile network
Not working in line with Australian regulatory requirements
Operating in ways that can impact other customers’ ability to connect

When this occurs, the affected devices may need to be blocked from the network unless the issue is resolved.

Why some devices need to be blocked

Mobile networks are designed with strict technical and regulatory standards so all devices can work together without causing problems for each other.

If a device does not meet those standards, it can:

Affect network performance
Make it harder for other devices to connect
Create issues across the mobile network
Fail to meet Australian regulatory requirements

For that reason, the device must be removed from the network unless the issue is resolved.

What you need to do

You’ll need to stop using the affected device on the mobile network and move your ALDI Mobile SIM into a compatible device that meets Australian requirements.

In most cases, this means:

Finding out which device your SIM is in
Replacing that device with a compliant one
Or moving your SIM into another compatible device you already own

Any dates or deadlines will be included in the message we sent you.

What happens once your device is blocked

If the affected device is still being used after the deadline in our message, it may be blocked from the mobile network.

When that happens, it will no longer be able to:

Make or receive calls
Send or receive SMS
Use mobile data
Access the mobile network in any way

Important: only the device is affected, not your ALDI Mobile service.

Using your service after your device is blocked

Your ALDI Mobile account, mobile number and any plan or allowances will remain active.
To keep using your service, you’ll need to move your SIM card into a compatible device that meets Australian requirements.
If the affected MSN is still being used in a non-compliant device after the date in our message, your service may be disconnected at a later date.

FAQs

What kinds of devices can be affected?

Devices like this are often not mobile phones. They can include:

Security or CCTV cameras with SIM cards
Smart gates or solar gates
Vehicle or asset trackers
IoT or M2M devices used for monitoring or remote control

Some of these devices may use hardware that was not made or certified for use on Australian mobile networks.

Can this be fixed?

In most cases, no.

This is usually a hardware issue, not a settings issue. A software update or change to your service will not fix it.

The only solution is to stop using the affected device on the mobile network and move your SIM to a compatible device.

How can I tell if a replacement device is compatible?

When choosing a new device, make sure it is suitable for use on Australian mobile networks.

Buy from a reputable Australian retailer or supplier.
Check that the device is advertised as compatible with Australian mobile networks.
Confirm it supports the required mobile bands.
Avoid devices that appear to be grey-market imports or do not clearly state Australian compatibility.

If you’re not sure, check with the retailer or manufacturer before you buy.

What happens if I don't move to a compatible device?

If you do not move your service to a compatible device by 23 October 2026, your ALDI Mobile service will be terminated in accordance with our prepaid mobile terms and conditions.

I rely on this device for my daily use. What should I do?

If the affected device is the one you use every day, such as your phone, tablet or mobile broadband modem, you should replace it as soon as possible.

Contact the retailer or manufacturer and ask them to:

Confirm whether your device is affected.
Recommend a compatible replacement.
Help you move your SIM or service to the new device.

Do not wait until the blocking date, as replacement can take time.

What if I can’t replace it in time?

Please contact our customer service team as soon as you can.

We’ll explain your options and help where possible.

Can I port my service to another provider?

Yes, you are free to port your service to another provider if you wish. Please be aware that if your device is blocked due to non-compliance with Australian regulatory requirements, this issue will generally transfer with your service to the new provider, as they will be subject to the same regulatory standards.

In some cases, a device may be blocked solely due to differences in carrier-specific transmission bands; however, we are unable to provide advice or comment on another provider’s network requirements or device policies.

Need help?

If you have questions about your ALDI Mobile service:

See our FAQs.
Log an eSupport request through My ALDI Mobile.
Contact us.

If you need help with the device itself, contact the installer, supplier or manufacturer who provided it.

Important information

This page gives general information about devices that may be blocked from the mobile network because they are causing interference or do not meet Australian requirements.

The specific device, impact and dates for your service will be in the message we sent you.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both of the following conditions are met:

Your new plan is within the same plan group and validity period as your current plan (for example, a 30-day Mobile Plan to another 30-day Mobile Plan); and
Your new plan is of a higher value than your current plan.

Please note: To change to a different Family Plan, your current Family Plan must first be removed before the new one is applied. As a result, rollover data can't be carried across.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.