Critical impact
From 28 October 2024, all 3G-only devices were blocked from the network. This means:

These devices lost all connectivity:

• No calls (including emergency 000 calls)
• No text messages
• No mobile data
• No network access of any kind

Why this happens
3G-only devices cannot connect to 4G or 5G networks. When 3G was switched off, these devices have no network to connect to. This affects all 3G-only devices, including:

• Mobile phones
• Sensors and trackers
• Connected laptops
• IoT devices
• Security systems

Checking your device

Mobile phones
Text '3G' to 3498 for an assessment of your device's capability.

Device settings check:

• Android: Settings > Network & Internet > Mobile Network
• iPhone: Settings > Mobile Data > Mobile Data Options
• Other devices: Check manufacturer documentation

Required action
You must upgrade to a compatible device to continue using it with your service. Your new device should have:

Essential features:

• 4G for data
• VoLTE capability, if a calling device
• Emergency calling over 4G VoLTE, if a calling device
• Compatibility with ALDImobile network bands

For non-phone devices:
Contact the manufacturer for a 4G-compatible replacement or alternative solution.

Getting help
For specific recommendations, visit your local phone retailer for compatible devices.