Device blocking & emergency calls

If you've received an SMS or email from ALDI Mobile linking you to this page, your device needs action to avoid being blocked from the network.

Urgent action required for your device

There are two types of affected devices. Check which one applies to you and follow the steps below.

Firmware update required

Complete a firmware update and enable VoLTE before the deadline in your SMS or email.

View steps

Device replacement required

Replace your device before the deadline in your SMS or email. No firmware update can fix this.

View steps

Man talking on phone and using laptop at a cafe

What's happening

When you dial triple zero (000), your device may use any available mobile network to connect the call. To ensure the reliability of emergency calling, mobile network providers are required to block devices that cannot make calls to triple zero using all Australian mobile networks.

If you've received an SMS or email from ALDI Mobile linking you to this page, your device has been identified as unable to reliably connect to at least one Australian mobile network for emergency calls.

Action required to avoid network blocking;

If your device needs a firmware update: complete the update and enable VoLTE before the deadline in your SMS or email.
If your device cannot be updated: replace your device before the deadline in your SMS or email. No firmware update or settings change can fix this issue.

Check if your device is affected

The lists below are indicative only and subject to change.
How to find your model number - Settings > About phone > Model number or check the label on the back of your device.

Device name	Model number	Required action

Last updated: 16/09/2026
Not seeing your device? Contact us for advice.

If your device needs a firmware update

To prevent it from being blocked, install the latest firmware update and enable VoLTE before the deadline in your SMS or email.

Update your device

The firmware update process varies by device manufacturer. Generally:

Connect to Wi‑Fi – firmware updates can be large
Charge your device – ensure at least 50% battery
Open Settings – find Software Update or System Update
Check for updates – download and install all available updates
Repeat – check multiple times until no updates remain
Restart your device – complete the update process

Important: You may need to install multiple updates sequentially. Keep checking until your device confirms it's fully up to date.

Enable VoLTE

After updating your firmware, ensure VoLTE is enabled.

For Android:

Settings > Network & Internet > Mobile Network > Advanced > VoLTE

Menu locations may vary by manufacturer.

For iPhone:

Settings > Mobile Data > Mobile Data Options > Voice & Data > select 4G, VoLTE On

Enable automatic updates recommended:

To help prevent this happening again, enable automatic firmware updates in your device settings. Check your device manual for specific instructions.

If your device is blocked

If you don't complete the required steps before the deadline in your SMS or email, your device will be permanently blocked from all network providers.

Once blocked, your device will not be able to:

Make or receive calls
Send or receive SMS
Use mobile data
Access the mobile network in any way.

Your ALDI Mobile service remains active. Only your device is blocked.

Your ALDI Mobile account, mobile number, plan, credit and data allowances are unaffected by device blocking.

To continue using your service, simply insert your ALDI Mobile SIM card into a compatible device.

If you are using an eSIM, contact us to provide you with a new eSIM activation code to use with a compatible device.

If your device must be replaced

Your device has a hardware limitation. To prevent it from being blocked, replace it with a compatible device before the deadline in your SMS or email.

What you need in a replacement device

Your new device must have:

Essential features:

4G for data
VoLTE (Voice over LTE) capability
Emergency calling over 4G VoLTE
Compatibility with ALDI Mobile network bands (particularly Band 28)

Where to get a replacement device?

ALDI Mobile do not sell mobile phones, so you’ll need to purchase one outright from a retailer.

You can buy a replacement device from:

Local mobile phone retailers
Major electronics retailers
Online retailers, including low-cost options

When choosing a replacement device, ensure that it has all the essential features listed here.

Can I still use my old device after blocking?

Your blocked device can still:

Connect to Wi‑Fi for internet access
Use apps that don't require mobile network

Your blocked device cannot:

Make or receive calls (including emergency calls to triple zero (000)
Send or receive SMS
Use mobile data
Make calls over Wi‑Fi

FAQs

Why am I only hearing about this now?

Following the 3G shutdown on 28 October 2024, ongoing network monitoring continues to verify emergency calling capability across all available networks. Your device was recently identified during this ongoing verification process.

Depending on your device model, it may need a firmware update or replacement to meet emergency calling requirements.

Is this related to the 3G shutdown?

This is separate from the 3G shutdown. Your device has 4G capability, but cannot reliably connect to all available mobile networks for emergency calls.

Depending on your device model, this may be fixed by installing the latest firmware update and enabling VoLTE. Some devices have a hardware limitation and need to be replaced.

Can I still call triple zero (000) today?

Yes, your device should be able to make emergency calls on some networks. However, it cannot reliably connect to all available mobile networks for emergency calls, which is required by law.

Why can’t my device be fixed with an update?

Some devices have a hardware limitation that cannot be fixed with a firmware update or settings change. If your SMS or email says your device needs to be replaced, you will need to replace it before the deadline in your message.

If your SMS or email says a firmware update is required, install all available updates and enable VoLTE in your phone settings.

My device says it’s already up to date. What should I do?

If your device says it is up to date but you have received a message saying a firmware update is required, check for updates again. You may need to install multiple updates sequentially.

If no further updates are available, contact your device manufacturer. If the issue cannot be resolved, you may need to replace your device with a compatible model.

I’ve updated or replaced my device. What am I still getting device blocking messages?

Our systems update weekly. You may receive one more notification after completing the required action or moving your SIM to a new device.

Once you have confirmed all available updates are installed and VoLTE is enabled, or your new device is working, you can disregard further messages.

What if I can’t replace my device?

Many retailers offer low-cost, compatible devices.

If you are unable to obtain a compatible device, please contact us to discuss your situation. We may be able to assist customers in vulnerable circumstances.

What if I can’t update my device?

If you are having issues with updating your device, refer to your device manual or contact your device manufacturer.

My device still works fine. Why do I need to take action?

Your device may still work for regular calls and data on some networks. However, it does not meet the legal requirement to connect emergency calls to triple zero across all available mobile networks.

If your mobile network is not available, your device must be able to camp-on any other available mobile network when making a triple zero (000)

Need help?

For ALDI Mobile service questions:

Visit our FAQs
Log an eSupport from your My ALDI Mobile account
Contact us and speak to our customer service team

For device firmware update assistance:

Check your device manufacturer's support website
Contact your device manufacturer directly
Visit a phone retailer for assistance

For device purchase advice:

Visit your local phone retailer with the essential features list
Check manufacturer websites for compatible models

Important information
This action is required under the Telecommunications (Emergency Call Service) Determination 2019. All Australian mobile network operators must block devices from their networks that cannot access emergency call services through all available networks.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both of the following conditions are met:

Your new plan is within the same plan group and validity period as your current plan (for example, a 30-day Mobile Plan to another 30-day Mobile Plan); and
Your new plan is of a higher value than your current plan.

Please note: To change to a different Family Plan, your current Family Plan must first be removed before the new one is applied. As a result, rollover data can't be carried across.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (for example, from one 30-day Mobile Plan to a lower value 30-day Mobile Plan), your data will not rollover, even if you are changing plans within the same plan group and validity period.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $95 Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The ALDI Mobile $95 5G Family Plan can have up to 4 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 6,000 MMS (including Video MMS) to Australian numbers over 30 days.

Also included are unlimited standard calls and SMS to 20 destinations plus 400 shared minutes and 200 shared SMS to 30 destinations. View the eligible destinations here.

All relevant rates are shown in the table below.

This plan also comes with 100GB data to use within 30 days;

Plan data is shared across all the services on the Family Plan. You can set data limits for an User services in a Family Plan which enables you to control the amount of data an User can access from the shared data. If no limits are set, or maximum limits are set then data will be shared on a first come, first served basis.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over but only if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. Otherwise, unused data is forfeited.

Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to have adequate PAYG credit on your Pay As You Go plan. Each service on the Family Plan will require its own PAYG balance. PAYG credit is not shared by the services on the Family Plan. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up: You can add a Data Top Up to your Family Plan if you need additional data. You can purchase an additional 3GB of data for an extra $15 and you can add it to your Family Plan at any time as long as the maximum additional data doesn’t exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Family Plan but may be eligible for rollover.

The Data Top Up can only be purchased through the website or by calling us. Please take care when you are adding a 3GB Data Top Up to ensure you are adding the correct data product to your Family Plan.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile Family Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 destinations plus 400 shared minutes and 200 shared SMS to 30 destinations. View the eligible destinations here. Calls and SMS to ineligible numbers and destinations are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	6,000 After using the 6,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	100GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

To make international calls/SMS once the included allowance has been depleted or to make calls and SMS to destinations outside of the eligible destinations list or call types, the Owner and or User will need to have Pay As You Go credit on their individual service. You can view all the International Calling and SMS Rates here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers Mobile Plans, Data Plans, Super Packs and a Family Plan. You can only have one of these types of plans or packs added to your ALDI Mobile service at any one time. This means you cannot have a Family Plan and a Mobile or Data Plan at the same time. Whilst your service is part of a Family Plan, you will not see the option to recharge with any other type of Plan, however you will be able to add PAYG credit to a service.

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.

Customer Plan	Plan Data Allowance	Bonus Data
$29 5G Mobile Plan	29GB	29GB
$39 5G Mobile Plan	75GB	75GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB

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