What do I do if my mobile is lost or stolen?

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

• Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
• The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;
• If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
• If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both of the following conditions are met:

• Your new plan is within the same plan group and validity period as your current plan (for example, a 30-day Mobile Plan to another 30-day Mobile Plan); and

• Your new plan is of a higher value than your current plan.

Please note: To change to a different Family Plan, your current Family Plan must first be removed before the new one is applied. As a result, rollover data can't be carried across.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;

• If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.

• If you move to a lower value plan (for example, from one 30-day Mobile Plan to a lower value 30-day Mobile Plan), your data will not rollover, even if you are changing plans within the same plan group and validity period.

UNLIMITED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Brazil
• Canada
• China
• France
• Germany
• Hong Kong
• India
• Indonesia
• Ireland
• Israel
• Japan
• Malaysia
• Mexico
• New Zealand
• Norway
• Singapore
• South Korea
• Thailand
• UK
• USA

INCLUDED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Andorra
• Bangladesh
• Belgium
• Bulgaria
• Chile
• Cyprus
• Denmark
• French Guiana
• Greece
• Guam
• Hungary
• Iceland
• Italy
• Luxembourg
• Malta
• Netherlands
• Pakistan
• Puerto Rico
• Peru
• Romania
• Slovakia
• South Africa
• Spain
• Sweden

INCLUDED International Landline Calls Only

The list shows the destinations where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit.

• Argentina
• Poland
• Portugal
• Switzerland
• Taiwan
• Turkey

The number of standard call minutes and SMS that are INCLUDED with each plan may vary. You can view this within the Critical Information Summary, available within the full plan details on each respective plan page.

Mobile Plan Data Top Ups

You can purchase a 1GB Data Top Up for $10 or a 3GB Data Top Up for $15.

You can purchase a Data Top Up at any time as long as the maximum additional data at any one time does not exceed 40GB above your included data allowance. Any Data Top Up you purchase will expire at the same time as your Mobile Plan, regardless of when you purchased it so please refer to the information displayed when you select the Data Top Up for purchase as this will tell you how long you have left to use your Data Top Up. Unused Data Top Up may qualify for rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB.

The Super Pack Data Top Ups give you extra data to use should you need it. You can choose from 3 Data Top Ups:

• 3GB for $15
• 20GB for $30
• 70GB for $60

You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed 200GB above your pack's included data allowance. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 6c per MB.

If you have a Family Plan and you need some extra data, you can purchase a Data Top Up at any time. It means that you can buy extra data at great rates if you need it, without paying upfront for something you don’t need.

You can add 3GB of data for $15 up to a maximum of 40GB above your included data allowance at any one time. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met.

Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan (subject to any limits the Owner may have set).

As part of upcoming changes to our mobile plans, the $23 Mobile Plan and $29 5G Mobile Plan will be removed for new customers by 29 September 2026. However, for a limited time, you can lock in these plans at today’s price.

What is the Price Promise offer?

If you join the $23 Mobile Plan or $29 5G Mobile Plan by 29 September 2026, we’ll keep your plan price the same until 31 August 2027.

That means:

• No price changes until 31 August 2027, if you stay on this plan
• Keep your current plan inclusions 
• Enjoy great value for longer
  

What does this mean for new customers?

• The $23 and $29 plans are only available until 29 September 2026
• If you activate or purchase before this date, you’ll:
  • Be able to continue renewing your plan
  • Lock in your price until 31 August 2027

After the 29 September 2026, these plans will no longer be available for new customers.

What does this mean for existing customers?

If you’re already on one of these plans, or if you purchase a valid recharge or starter pack before the withdrawal date:

• You can continue to recharge on the same plan
• Your price will remain unchanged until 31 August 2027

• You'll be notified in advance of any future changes

What if I’ve already bought a starter pack or recharge?

If you’ve purchased a $23 or $29 Mobile Plan starter pack or recharge by 29 September 2026, and it's still valid:

• You can still activate it or recharge as normal
• Once activated or recharged, you’ll be treated as an existing customer
• You’ll be eligible for the Price Promise until 31 August 2027

What happens if I change plans?

• If you switch to another plan after 29 September 2026, you won’t be able to return to the $23 or $29 plans
• The Price Promise only applies when you remain on your current plan

Why are these plans being removed?

We regularly review our plans to make sure we’re offering great value and keeping up with changes in the market.

Key dates to remember:

• Now and until 29 September 2026: Price Promise offer available
• 30 September 2026: $23 and $29 Mobile Plans withdrawn for new customers
• 31 August 2027: Price Promise guaranteed until this date

Don’t miss out

This is your chance to secure today’s price before these plans are gone.

Join now and pay the same price until 31 August 2027.

Auto Recharge automatically recharges the same Mobile Plan, Family Plan, Data Plan or Super Pack when it expires. We'll send you an SMS and email to let you know we've renewed your plan.

Payment methods

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your My ALDI Mobile online account or via the App. You can also enable or disable the Auto Recharge function there.

Timing

Auto Recharges commence just after midnight (AET) on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.

What removes Auto Recharge?

There are few transactions that will automatically remove Auto Recharge and require you to re-enable it. 

• Manual recharges
• If you perform a manual recharge whilst Auto Recharge is active, your Auto Recharge status will be removed.
• You will need to turn your Auto Recharge back on if you wish to continue using Auto Recharge
• Changing plans
• If you have Auto Recharge setup on one of your numbers, and you change that number to a different plan, your Auto Recharge status will be removed.
• You will need to turn your Auto Recharge back on if you wish to continue using Auto Recharge

Failures

There are several reasons why an Auto Recharge may fail:

1. Expired credit card – ensure that your credit card details are current
2. Credit card not on file – ensure that you register your credit card for payment
3. Change of bank account – you may have changed banks or opened a new account
4. Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS on the number registered to your service.

New services activated on selected 5G plans between 12 November 2026 and 3 February 2027 will receive Double Data on their first 6 eligible recharges. This extra data will appear in your data rollover balance.

Who is eligible?

Any new ALDI mobile service that was activated between 12 November 2026 and 3 February 2027.

Which plans are eligible?

How do I claim my Double Data?

When you perform an eligible recharge, your extra data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

• Is a recharge for an eligible plan
• Is performed within 24 hours of the expiration of any previous recharge
• Must occur consecutively
• Can only occur a maximum of 6 times

Do I need to perform an eligible recharge on the same plan to continue to get the Double Data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the Double Data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the Double Data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my Double Data?

If you believe you should be eligible for this offer, but cannot see the extra data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Does my activation recharge count towards the 6 Double Data recharges?

If you are activating a new plan, your Double Data starts on activation, and the following 5 eligible recharges, for a total of 6.

Data is shared between all services and unused data will continue to rollover when you renew with the same Family Plan within 24 hours of the previous Plan’s expiry.

• Calls and SMS to standard Australian numbers.
• Excludes some use such as: calls and SMS to international numbers, satellite numbers, premium numbers (e.g. 19xx numbers) and call forwarding.

• Standard calls: 15c/min
• Standard SMS: 15c
• Data: 6c per MB

• Unlimited standard calls and SMS to 20 selected destinations.
• 600 mins and 300 SMS to 30 selected destinations.
• Check the plan details page or Critical Information Summary for the full list of included inclusions.

• Unlimited standard calls and SMS to 20 selected destinations.
• 400 mins and 200 SMS to 30 selected destinations.
• Check the plan details page or Critical Information Summary for the full list of included inclusions.

• Unlimited standard calls and SMS to 20 selected destinations.
• 200 mins and 100 SMS to 30 selected destinations.
• Check the plan details page or Critical Information Summary for the full list of included inclusions.

• Unlimited standard calls and SMS to 20 selected destinations.
• 400 mins and 50 SMS to 30 selected destinations.
• Check the plan details page or Critical Information Summary for the full list of included inclusions.

• Unlimited standard calls and SMS to 20 selected destinations.
• 300 mins and 50 SMS to 30 selected destinations.
• Check the plan details page or Critical Information Summary for the full list of included inclusions.

• Unlimited standard calls and SMS to 20 selected destinations.
• 200 mins and 50 SMS to 30 selected destinations.
• Check the plan details page or Critical Information Summary for the full list of included inclusions.

• Unlimited standard calls and SMS to 20 selected destinations.
• 100 mins and 50 SMS to 30 selected destinations.
• Check the plan details page or Critical Information Summary for the full list of included inclusions.

• Unlimited standard calls and SMS to 20 selected countries.

• 100 mins and 50 SMS to 30 selected countries.

• Check the plan details page or Critical Information Summary for the full list of inclusions.
  

• Unlimited standard calls and SMS to 20 selected countries.

• 150 mins and 50 SMS to 30 selected countries.

• Check the plan details page or Critical Information Summary for the full list of inclusions.
  

• Standard MMS to Australian numbers (Video MMS is included)
• Once you’ve used your MMS allowance, any extra MMS is charged at $0.35 per MMS and deducted from your PAYG credit 

• Enjoy unlimited calls and SMS to standard Australian numbers.
• Excludes some use such as: calls and SMS to international numbers, satellite numbers, premium numbers (e.g. 19xx numbers) and call forwarding.

New services activated on selected 5G plans between 22 July 2026 and 29 September 2026 will receive Double Data on their first 6 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDI Mobile service that was activated from 22 July 2026 and 29 September 2026.

Which plans are eligible?

How do I claim my Double Data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

• Is a recharge for an eligible plan
• Is performed within 24 hours of the expiration of any previous recharge
• Must occur consecutively
• Can only occur a maximum of 6 times

Do I need to perform an eligible recharge on the same plan to continue to get the Double Data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the Double Data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the Double Data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my Double Data?

If you believe you should be eligible for this offer, but cannot see that Double Data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Does my activation recharge count towards the 6 Double Data recharges?

If you are activating a new plan, your double data starts on activation, and the following 5 eligible recharges, for a total of 6.

Who is eligible?

For new customers that purchase an ALDI Mobile $289 5G 365 Day Mobile Plan in-store or online between 15 June 2026 and 5 July 2026.

How do I claim my discounted long life plan?

When you purchase the $289 5G 365 Day Mobile Plan, the $30 discount is automatically applied at checkout.

Will my next recharge also be at $259?

No, this is an original recharge offer. After your initial purchase, your next recharge will be at the standard price for your plan, this is currently $289 but may change in the future.

Need help?

If you believe you should be eligible for this promotion, but cannot see the promotional discount activated in your checkout, you can call us on 1300 989 000 (charges may apply) or you can also send a message using our contact form.

• Includes standard voice calls and SMS while roaming in eligible destinations, including receiving calls.
• Excludes calls to premium, special or non-standard numbers (such as satellite numbers, directory services and operator-assisted calls).

You can use this pack in the destinations below.

Cambodia, China, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, Philippines, Republic of Korea, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

You can use this pack in the destinations below.

Fiji, Nauru, New Zealand, Papua New Guinea, Samoa, Tonga, Vanuatu

You can use this pack in the destinations below.

Austria, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Fiji, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Luxembourg, Malaysia, Nauru, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Republic of Korea, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Kingdom, United States, Vanuatu, Vietnam.

You can use this pack in the destinations below.

Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Republic of Korea, Romania, Samoa, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, North Macedonia, Tonga, Türkiye, Nauru, United Arab Emirates, United Kingdom, United States, Vanuatu, Vietnam, Guernsey, Isle of Man, Jersey

You can use this pack in the destinations below.

Canada, Mexico, United States

Who is eligible?

Any new ALDI Mobile service that is activated between the 26 November 2025 and 9 December 2025.

How do I claim my discounted long life plan?

When you purchase the $289 365 day 5G Mobile Plan, the discount will be automatically applied at checkout.

Will my next recharge also be at $259?

No, this is an original recharge offer. After your initial purchase, your next recharge cycle on the $289 365 day 5G Mobile Plan will be the original price of $289.

What if I didn't get offered a discount?

If you believe you should be eligible for this Black Wednesday offer, but cannot see the promotional discount activated in your checkout, send us an eSupport message from your online account and we'll get right back to you.

• Delivery for your Starter Pack is free and will be sent via standard Australia Post.
• Once your order has been processed, we’ll begin preparing your order for shipment.
• General handling time for most orders is 1 to 2 business days.
• Once your order has been fulfilled, your order should arrive within 10 business days.

Delivery issues

• If your SIM hasn't arrived after 10 business days, please contact our Customer Service team with your order details so we can help.

You can view Australia Post’s delivery lead times here.

Auto Recharge automatically recharges the same Mobile, Family, Data or Super Pack plan when it expires against a valid, stored payment method. The batching process takes up to 4 hours and during this time you may be without outgoing services if you don't have a PAYG credit balance. We'll send you a notification once complete or if there is a failure. Changing or manually recharging plans resets the Auto Recharge setting. 

Expand the sections below to learn more about Auto Recharge.

▲ Payments

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your My ALDI Mobile online account or via the App. You can also enable or disable the Auto Recharge function there.

▲ Timing

Auto Recharges commence just after midnight (AET) on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.

▲ Manual recharges

If you make a manual recharge when Auto Recharge is enabled then manual recharge will become the default setting. You will need to activate Auto Recharge thereafter if you wish the process to be automated again in future.

▲ Changing plans

If you already have Auto Recharge activated on a current plan, and are changing to a new one, it does not automatically transfer to your new plan. You MUST set up Auto Recharge on your new plan.

▲ Failures

There are several reasons why an Auto Recharge may fail:

1. Expired credit card – ensure that your credit card details are current
2. Credit card not on file – ensure that you register your credit card for payment
3. Change of bank account – you may have changed banks or opened a new account
4. Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS and/or email. The method and success of delivery is dependent on the details we have for you being valid at the time of failed recharge.

You may contact us at any time or search the Help & FAQ docs for more information on Auto Recharge.

Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

Mobile Plans
All your unused Mobile Plan data will rollover if:

• You recharge within 24 hours of previous plan expiry with a Mobile Plan of the same or higher value;
• Both Mobile Plans are eligible for Data Rollover.
• Note: ALDI Mobile's legacy $10 Mobile Plan (a different product to the October 2022 $10 Special Deal Mobile Plan) is not eligible for Data Rollover).

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

Data Plans

All your unused Data Plan data will rollover if

• You recharge within 24 hours of previous plan expiry with a Data Plan of the same or higher data allowance;
• Both Data Plans are eligible for Data Rollover

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

Family Plan
All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan.

If you change to a Mobile Plan or a Data Plan your unused data will not rollover.

Super Packs
All your unused Super Pack data will rollover if:

• You recharge within 24 hours of expiry with a Super Pack of the same or higher value;
• Both Super Packs are eligible for Data Rollover.

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

What are the speed caps for ALDI Mobile plans?
The download speed is capped at 100Mbps for 4G plans and 150Mbps for 5G plans, except for the $59 5G Mobile Plan, which is capped at 250Mbps.

What is a speed cap?
This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What are the speed caps for ALDI Mobile plans?
The download speed is capped at 100Mbps for 4G plans and 150Mbps for 5G plans, except for the $59 5G Mobile Plan, which is capped at 250Mbps.

What is a speed cap?
This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What is the speed cap for this plan?
The download speed is capped at 250Mbps.

This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference for a specific plan compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What is the speed cap for this plan?
The download speed is capped at 100Mbps.

This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What is data rollover?

Some of our Plans are eligible to rollover unused data allowance from one recharge period to the next recharge period.

Check our Critical Information Summaries for more details on the data rollover eligibility of all of our plans.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my 100 Day Special Pack ($100) data rollover?

• If you renew the same 100 Day Special Pack ($100) plan, and recharge within 24 hours of it expiring, your data will rollover.

What happens if I change plans?

• If you are changing plan types, you will not able to rollover your data into the new plan.

How much data can I rollover?

• If your eligible recharge is on the same 100 Day Special Pack ($100) plan, all your unused data will rollover.

When will my data not rollover?

You data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;
• If you move to a different type of plan (e.g. from a Special Pack to a Mobile Plan), your data will not rollover, even if the new plan price is higher.
• If you move to a lower price plan (e.g. to a lower price Special Pack, if available), your data will not rollover, even though you are changing plans within the same plan group.

UNLIMITED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Brazil
• Canada
• China
• France
• Germany
• Hong Kong
• India
• Indonesia
• Ireland
• Israel
• Japan
• Malaysia
• Mexico
• New Zealand
• Norway
• Singapore
• South Korea
• Thailand
• UK
• USA

INCLUDED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Andorra
• Bangladesh
• Belgium
• Bulgaria
• Chile
• Cyprus
• Denmark
• French Guiana
• Greece
• Guam
• Hungary
• Iceland
• Italy
• Luxembourg
• Malta
• Netherlands
• Pakistan
• Puerto Rico
• Peru
• Romania
• Slovakia
• South Africa
• Spain
• Sweden

INCLUDED International Landline Calls Only

The list shows the destinations where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit.

• Argentina
• Poland
• Portugal
• Switzerland
• Taiwan
• Turkey

The number of standard call minutes and SMS that are INCLUDED with each plan may vary. You can view this within the Critical Information Summary, available within the full plan details on each respective plan page.