What do I do if I receive nuisance, harassing or life threatening calls?

It is illegal to use a telecommunications service to threaten or harass another person.

Life threatening calls

If you receive a life threatening call, you should call the police by dialling 000 immediately and report the matter to them.

Harassment calls

If you are receiving harassing/nuisance calls then you can contact us and request for a call trace be initiated. You will need to record the date and time.

It is important to note that private ID numbers can be traced, however ALDI Mobile, nor any other carrier whose subscriber initiated those threatening or abusive calls, will disclose the number.

We won't be able to tell you who is calling, or even demand they stop, but we can request for our carrier to notify the calling party's carrier (where traces are successful), which may result in a complaint being sent to the offending party.

In line with industry regulations, we work in conjunction with law enforcement agencies when requested to provide them with information.

Please note: according to ACIF Code C525:2017, a Pattern of Unwelcome Communications means:

  1. ten or more Unwelcome Communications in a 24 hour period;
  2. three or more Unwelcome Communications that are spread over a period of more than 24 hours and less than 120 hours; or
  3. unwelcome Communications made at consistent and/or regular intervals

In either scenario listed, these patterns must be confirmed by the Supplier’s Communications Records.

If you are receiving calls or SMS messages that are annoying because they are of a marketing or spam nature, then this is not classified as a harassment call and we will not be able to assist you with this issue, please refer to our alternative help article for more information about what you can do.