How do the call charges work on my Mobile Plans?

You can view the full call rates for Mobile Plans on our plans page. If you cannot see a relevant charge for the call type you want to make, then you cannot make that type of call using your Mobile Plan credit.

For example, if you want to call an Australian mobile number, it will cost you 10c per minute from your Mobile Plan credit, however if you want to make an international call, you will need to ensure you have Pay As You Go credit to be able to do this, as international calls cannot be made using Value Pack credit.

Some of our Mobile Plans come with included minutes and SMS messages. The allowances are very generous; however you can monitor your usage by checking your balance to see how many minutes you have used or how many SMS you have sent.

Most of our customers will find that there is a Mobile Plan that is suited to them. However if you need to be able to do some extra things with your service which are not included in your Value Pack credit, you need to make sure you have sufficient Pay As You Go credit as well (which is valid for 365 days).