Appointing an Advocate, Authorised Representative, Power of Attorney, Guardian

You can appoint someone to act on your behalf.

An Advocate cannot change your account or services or access any account information unless you are present and agree. This means both of you must be present each time you call.

An Authorised Representative has the power to act on your behalf as if they were you. You can appoint an Authorised Representative with us over the phone or complete, sign and return our Authorised Contact Form.

We may also accept a person who holds an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative. We will need to a copy of the document before we can deal with appointed person so we can determine the scope of the authority granted and may request a certified copy for our records.