What do I do if I can't access data when roaming overseas?

By default, if your handset allows you to use data in Australia, it should be working in the country you are in, provided we allow roaming in that country.

Make sure your phone’s “mobile data” service is turned on. If it is turned on but you are still having issues, check your settings:

Go to the phone's settings and find the Access Point Names (APN) option, if you can add a new APN you should input the below settings:

Combined Data and MMS setting

Name: Mobile Data

APN: mdata.net.au (if this does not work, try telstra.internet)

Proxy: (blank)

Port: (blank)

Username: (blank)

Password: (blank)

Server: (blank)

MMSC: http://mmsc.mdata.net.au:8003

MMS proxy: 10.1.1.180

MMS port: 80

MMS Protocol: IPv4 or IPv4/IPv6

MCC: 505

MNC: 01

Authentication: (blank)

APN type: default,dun,supl,mms