I've turned on roaming but have no signal, what do I do?

Make sure that you are connected to our preferred operators when overseas. You can do this by putting your handset on auto network select. This will make the device choose the preferred operator.

If you are still unable to get a signal, you can try set your device to manual network select, then choose our roaming provider in the country you're in and try again. Check your manufacturer's operation manual on how to perform this function on your device.

If you're still unable to connect to our provider, you can try the following to "re-set" your SIM as follows:

    1. Turn your device off and remove the SIM
    2. Power up your device and wait for a few minutes before powering off
    3. Re-insert the SIM card and turn your device on
    4. Try to manually/auto connect an ALDI Mobile roaming provider

    If you are still unable to obtain a signal or connect to our provider and need phone/data we suggest you purchase a local SIM as troubleshooting roaming incidents is a complex and sometimes lengthy process.

    It also needs to be done whilst you are in the country where you're having difficulty and time differences make this challenging.