How do I recharge a Family Plan User Service with a different plan?

If you want to recharge a User service with something other than PAYG credit, follow these steps:

  1. First of all you need to remove the User service from the Family Plan; simply head to your Family Plan dashboard and you'll see a button that says "Remove User".
  2. Once you select to remove the User from the Family Plan, the service should update in approximately 5 minutes but can sometimes take longer.
  3. Once you have removed the User service, you can recharge with another plan.