My activation order has been flagged suspended for identity check

The Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Determination 2017 is a regulation that requires ALDI Mobile to perform an identity check to verify all customers prior to the activation of their service.

We will attempt to verify your identity electronically against a government database using your Australian Driver's Licence, Medicare Card or Passport.

If your order is suspended when activating, we have been unable to verify your identity by this means as the details you provided do not match with the Government database for the ID you used.

Our secondary method to identify you is to confirm that you hold an account with a financial institution. We will seek authorisation for $1 to verify the account is active. Nothing will be charged to your account and the authorisation will drop off in around 5 days. Pre-paid cards cannot be used for identification, in line with Government requirements.

Our Identity Verification Policy on our legals page has more information on this.