Mobile app – Getting ready for something exciting!

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Important: The ALDImobile app is currently not available to new Android users. Existing customers can continue using it as normal for now. When we release the new app, existing users will be required to download it, and we’ll notify you at that time.

In the meantime, new Android users can access My ALDImobile from their a device to manage their service on the go - check balance, usage, recharge, and more.

iOS users can continue to download the ALDImobile Mobile App from the App store.

What’s happening?
We’re updating our app to deliver new features and improvements for a better experience.

When is this happening?
The Android app will be temporarily unavailable for new users until the new version is released soon. Existing users won’t be affected until the new app launch.

What do I need to do?
If you’re an existing user, no action is needed now. We'll let you know when and how to update the app in order to enjoy the latest features. New Android users will be able to download the updated app soon.

Can I keep using the old version?
To access your account via the app, you’ll need the latest version once it’s available. If you prefer not to update, you can always log in via the My ALDImobile website.

Questions?
Send us an eSupport request from your online account and we’ll get back to you promptly.

November 2024 - January 2025 double data

Services activated on all 5G plans between 8 November 2024 and 31 January 2025 will receive double data on their first 3 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?
Any new ALDImobile service that was activated from 8 November 2024 and 31 January 2025.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$29 5G Mobile Plan	25GB	25GB
$39 5G Mobile Plan	65GB	65GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB
$55 5G Family Plan	50GB	50GB
$95 5G Family Plan	100GB	100GB
$125 5G Family Plan	150GB	150GB

How do I claim my double data?
When you perform an eligible recharge, double data will be automatically added to your data rollover balance.

What is an eligible recharge?
An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Must occur consecutively, and can only occur a maximum of 3 times

Do I need to recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.
However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.
Also, if you move from an eligible to an ineligible plan, you will no longer receive double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?
If you believe you should be eligible for this offer, but cannot see double data added to your rollover balance, send us an eSupport message from your My ALDImobile account and we'll get right back to you.