Contact Us FAQs

Data Rollover

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

• Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
• The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;
• If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
• If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Data Rollover

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both the following conditions occur:

• Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;

• The new plan is of a higher value than your current plan (e.g. $29 5G Mobile Plan to $39 5G Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

You data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;

• If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.

• If you move to a lower value plan (e.g. $39 5G Mobile Plan to $29 5G Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Unlimited and Included International Countries

UNLIMITED Standard International Calls and SMS

Our $25, $29 5G, $39 5G, $49 5G and $59 5G Mobile Plans, and Family Plans come with UNLIMITED standard calls to landlines and mobiles and UNLIMITED standard SMS to the following locations:

• Brazil +55
• Canada +1
• China +86
• France +33
• Germany +49
• Hong Kong +852
• India +91
• Indonesia +62
• Ireland +353
• Israel +972
• Japan +81
• Malaysia +60
• Mexico +52
• New Zealand +64
• Norway +47
• Singapore +65
• South Korea +82
• Thailand +66
• UK +44
• USA +1

INCLUDED Standard International Calls and SMS

Our $25, $29 5G, $39 5G, $49 5G and $59 5G Mobile Plans, and Family Plans come with INCLUDED standard calls to landlines and mobiles and INCLUDED standard SMS to the following locations:

• Andorra +376
• Bangladesh +880
• Belgium +32
• Bulgaria +359
• Chile +56
• Cyprus +357
• Denmark +45
• French Guiana +594
• Greece +30
• Guam +1671
• Hungary +36
• Iceland +354
• Italy +39
• Luxembourg +352
• Malta +356
• Netherlands +31
• Pakistan +92
• Puerto Rico +1787 or +1939
• Peru +51
• Romania +40
• Slovakia +421
• South Africa +27
• Spain +34
• Sweden +46

INCLUDED International Landline Calls Only

The list shows the countries where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit.

• Argentina +54
• Poland +48
• Portugal +351
• Switzerland +41
• Taiwan +886
• Turkey +90

The number of standard call minutes and SMS that are INCLUDED with each plan may vary. You can view this within the Critical Information Summary, available within the full plan details on each respective plan page.

Mobile Plan Data Top Ups

You can purchase a 1GB Data Top Up for $10 or a 3GB Data Top Up for $15.

You can purchase a Data Top Up at any time as long as the maximum additional data at any one time does not exceed 40GB above your included data allowance. Any Data Top Up you purchase will expire at the same time as your Mobile Plan, regardless of when you purchased it so please refer to the information displayed when you select the Data Top Up for purchase as this will tell you how long you have left to use your Data Top Up. Unused Data Top Up may qualify for rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB.

Super Pack Data Top Ups

The Super Pack Data Top Ups give you extra data to use should you need it. You can choose from 3 Data Top Ups:

• 3GB for $15
• 20GB for $30
• 70GB for $60

You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed 200GB above your pack's included data allowance. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 6c per MB.

I've used all my Family Plan data, can I add more?

If you have a Family Plan and you need some extra data, you can purchase a Data Top Up at any time. It means that you can buy extra data at great rates if you need it, without paying upfront for something you don’t need.

You can add 3GB of data for $15 up to a maximum of 40GB above your included data allowance at any one time. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met.

Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan (subject to any limits the Owner may have set).

What is Auto Recharge?

Auto Recharge automatically recharges the same Mobile Plan, Family Plan, Data Plan or Super Pack when it expires. We'll send you an SMS and email to let you know we've renewed your plan.

Payment methods

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your MyALDImobile online account or via the App. You can also enable or disable the Auto Recharge function there.

Timing

Auto Recharges commence just after midnight on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.

What removes Auto Recharge?

There are few transactions that will automatically remove Auto Recharge and require you to re-enable it. 

• Manual recharges
• If you perform a manual recharge whilst Auto Recharge is active, your Auto Recharge status will be removed.
• You will need to turn your Auto Recharge back on if you wish to continue using Auto Recharge
• Changing plans
• If you have Auto Recharge setup on one of your numbers, and you change that number to a different plan, your Auto Recharge status will be removed.
• You will need to turn your Auto Recharge back on if you wish to continue using Auto Recharge

Failures

There are several reasons why an Auto Recharge may fail:

1. Expired credit card – ensure that your credit card details are current
2. Credit card not on file – ensure that you register your credit card for payment
3. Change of bank account – you may have changed banks or opened a new account
4. Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS on the number registered to your service.

Auto Recharge app modal 2

Auto Recharge automatically recharges the same Mobile, Family, Data or Super Pack plan when it expires against a valid, stored payment method. The batching process takes up to 4 hours and during this time you may be without outgoing services if you don't have a PAYG credit balance. We'll send you a notification once complete or if there is a failure. Changing or manually recharging plans resets the Auto Recharge setting. 

Expand the sections below to learn more about Auto Recharge.

▲ Payments

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your MyALDImobile online account or via the App. You can also enable or disable the Auto Recharge function there.

▲ Timing

Auto Recharges commence just after midnight on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.

▲ Manual recharges

If you make a manual recharge when Auto Recharge is enabled then manual recharge will become the default setting. You will need to activate Auto Recharge thereafter if you wish the process to be automated again in future.

▲ Changing plans

If you already have Auto Recharge activated on a current plan, and are changing to a new one, it does not automatically transfer to your new plan. You MUST set up Auto Recharge on your new plan.

▲ Failures

There are several reasons why an Auto Recharge may fail:

1. Expired credit card – ensure that your credit card details are current
2. Credit card not on file – ensure that you register your credit card for payment
3. Change of bank account – you may have changed banks or opened a new account
4. Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS and/or email. The method and success of delivery is dependent on the details we have for you being valid at the time of failed recharge.

You may contact us at any time or search the Help & FAQ docs for more information on Auto Recharge.

Eligibility criteria for data rollover on plan changes

Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

Mobile Plans
All your unused Mobile Plan data will rollover if:

• You recharge within 24 hours of previous plan expiry with a Mobile Plan of the same or higher value;
• Both Mobile Plans are eligible for Data Rollover.
• Note: ALDImobile's legacy $10 Mobile Plan (a different product to the October 2022 $10 Special Deal Mobile Plan) is not eligible for Data Rollover).

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

Data Plans
Your unused data will keep rolling over until you reach any limit applicable to the plan. The standard data allowance of your plan will be used before any rollover data.

Your unused Data Plan data will rollover up to a maximum of 30GB for the $95 Data Plan, 50GB for the $240 Data Plan and 100GB for the $365 Data Plan if:

• You recharge within 24 hours of previous plan expiry with a Data Plan of the same or higher data allowance;
• Both Data Plans are eligible for Data Rollover

Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited.

Family Plan
All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan.

If you change to a Mobile Plan or a Data Plan your unused data will not rollover.

Super Packs
All your unused Super Pack data will rollover if:

• You recharge within 24 hours of expiry with a Super Pack of the same or higher value;
• Both Super Packs are eligible for Data Rollover.

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

Speed caps

What are the speed caps for ALDImobile plans?
The download speed is capped at 100Mbps for all plans, except for the $59 5G Mobile Plan, which is capped at 250Mbps.

What is a speed cap?
This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

Speed caps

What are the speed caps for ALDImobile plans?
The download speed is capped at 100Mbps for all plans, except for the $59 5G Mobile Plan, which is capped at 250Mbps.

What is a speed cap?
This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

Speed cap - 5G 250Mbps

What is the speed cap for this plan?
The download speed is capped at 250Mbps.

This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference for a specific plan compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

Speed cap - 4G 100Mbps

What is the speed cap for this plan?
The download speed is capped at 100Mbps.

This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

How does the double data offer work?

From 15 November until 7 February 2024, ALDImobile is offering a bonus data promotion to all new pre-paid customers and existing customers who upgrade from their current mobile plan to a higher value eligible mobile Plan.

How do I claim the offer?

If you order online, or purchase your SIM in store between 15 November 2023 and 7 February 2024, and activate an eligible plan, you'll be eligible for the promotion.

If you are an existing customer, simply recharge with an eligible plan between 15 November 2023 and 7 February 2024, and you will be eligible for the promotion.

If you buy a starter pack online, it may take up to 10 business days to arrive. If you're worried about the time it will take for your starter pack to arrive, you can always visit one of our stores to purchase one instead. Click here to find the store nearest to you.

Please note that bonus data will be added to your data rollover balance, on top of your regular plan. You’ll receive bonus data only on your first recharge or activation during the promotional period.

Which plans are eligible?

The following plans are eligible:

How do I claim my bonus data?

When you perform an eligible recharge, your bonus data will be automatically added to your data rollover balance.

What do I do if I didn't get my bonus data?

If you believe you should be eligible for this offer, but cannot see that bonus data has been added to your rollover balance, please send us an eSupport message from your online account.

100 Day Special Pack ($100) data rollover

What is data rollover?

Some of our Plans are eligible to rollover unused data allowance from one recharge period to the next recharge period.

Check our Critical Information Summaries for more details on the data rollover eligibility of all of our plans.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my 100 Day Special Pack ($100) data rollover?

• If you renew the same 100 Day Special Pack ($100) plan, and recharge within 24 hours of it expiring, your data will rollover.

What happens if I change plans?

• If you are changing plan types, you will not able to rollover your data into the new plan.

How much data can I rollover?

• If your eligible recharge is on the same 100 Day Special Pack ($100) plan, all your unused data will rollover.

When will my data not rollover?

You data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;
• If you move to a different type of plan (e.g. from a Special Pack to a Mobile Plan), your data will not rollover, even if the new plan price is higher.
• If you move to a lower price plan (e.g. to a lower price Special Pack, if available), your data will not rollover, even though you are changing plans within the same plan group.