What is the voice announcement I'm hearing about the 3G shutdown?
You may hear this Recorded Voice Announcement (RVA) when making outgoing calls:
"When the 3G network closes it's likely this phone won't be able to make calls, including emergency calls. Contact your service provider for details."
Why am I hearing this?
- Your device has been identified as potentially impacted by the 3G shutdown
- The announcement serves as a reminder to upgrade your device
- It will continue until network data shows a compatible device in use
Important: You cannot opt out of these announcements while using an affected device.
Impact after 3G shutdown
After 28 October 2024, affected devices may have lost the ability to:
- Make regular calls
- Send/receive texts
- Access mobile data
- Make emergency calls to 000
Testing your device
DO NOT:
- Call 000 to test compatibility
- Ignore the announcements
- Assume your device will continue working
DO:
- Use the SMS Device Checker tool
- Text '3G' to 3498 for guidance
- Check if you need software updates or hardware upgrade
After updating your device
Network data updates:
- May take up to 24 hours to reflect changes
- RVA messages will continue during this period
- Use SMS tool to confirm update status
Checking network data updates:
- Text '3G' to 3498
- Review the returned device information
- If showing new device: Data is current
- If showing old device: Wait for update
- Check regularly until new device appears
Still receiving RVA after device change?
If you:
- Have a new device
- Still hear the RVA
- SMS tool shows new device
Then:
Your new device may also be incompatible. Follow the SMS tool's advice for ensuring ongoing compatibility.