You may hear a Recorded Voice Announcement (RVA) when making outgoing calls, along the lines of:

RVA message until 28 October 2024:
"When the 3G network closes it's likely this phone won't be able to make calls, including emergency calls. Contact your service provider for details."

Updated RVA message from 28 October 2024:
"Your device may have reduced network connectivity and will not always be able to call triple zero. For your safety, upgrade to a compatible device now. Contact your service provider."

Why am I hearing this?

• Your device has been identified as potentially impacted by the 3G shutdown or 700MHz 4G compatibility
• The announcement serves as a reminder to upgrade your device
• It will continue until network data shows a compatible device in use
• Important: You cannot opt out of these announcements while using an affected device

Impact after network changes
Affected devices may lose the ability to:

• Make regular calls, send/receive texts or access mobile data
• Make emergency calls to 000
• Maintain reliable network connectivity (for 700MHz incompatible devices)

Testing your device
DO NOT:

• Call 000 to test compatibility
• Assume your device will continue working completely

DO:

• Use the SMS Device Checker tool
• Text '3G' to 3498 for guidance
• Check if you need software updates or hardware upgrade

After updating your device
Network data updates:

• May take up to 24 hours to reflect changes
• RVA messages will continue during this period
• Use SMS tool to confirm update status

Checking network data updates:

• Text '3G' to 3498
• Review the returned device information
• If showing new device: Data is current
• If showing old device: Wait for update
• Check regularly until new device appears

Still receiving RVA after device change?
If you have a new device but still hear the RVA and the SMS tool shows your new device, it may be incompatible with either 3G shutdown requirements or the 700MHz 4G network. Follow the SMS tool's advice for ensuring ongoing compatibility.