Top 10 FAQs

Can you help me with recharging?
How do I set up an ALDImobile service?
How do I setup or access Voicemail?
What should I do if I'm having problems with my service?
How to disable location services to avoid additional data charges?
How is my data measured / data charged per KB?
How does the ALDImobile Family Plan work?
I already have existing ALDImobile services on the same account, how do I set up a Family Plan for them?
I am new to ALDImobile, how do I set up a Family Plan?
I'm having issues with SMS/MMS and calls, what should I check?

We're here for you

If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)
- currently impacted by COVID-19 quarantine measures in Manila

Monday to Sunday: 8:00am - 8:00pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.