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Found 39 results
- Family Pack - Can I check my balance via the ALDImobile App?
- How does someone who has a mobile service with another provider join a Family Pack?
- Whose name is a Family Pack account set up in?
- Can I have a Family Pack set up across multiple accounts?
- Family Pack - What happens if the Owners service leaves ALDImobile or recharges with a different type of Pack?
- What happens to my credit if the Owners service leaves the Family Pack before it expires?
- How do I accept an invitation to join a Family Pack?
- How do I cancel my Family Pack?
- How does the ALDImobile Family Pack work?
- Family Pack - How does the shared data allowance work?
- Family Pack - Does a User have their own online account?
- Family Pack - How do I recharge? Can I recharge via the ALDImobile App?
- Can a User recharge the Family Pack?
- Family Pack - What happens if a User service leaves ALDImobile or recharges with a different type of Pack?
- Can Family Pack Users check data usage and data remaining on the Family Pack?
- Value Pack and Family Pack unlimited international calls and SMS
- Data Add-ons for the Family Pack
- Family Pack - how is it set up ?
- Can I add a Data Add-on to an individual Family Pack User?
- How does data rollover work for the Family Pack?
- Family Pack - How do data limits work?
- Family Pack - Can a User have their own voicemail?
- Family Pack - How do I use services not included, such as international calls and SMS?
- How do I add PAYG credit to one of my Family Pack services?
- How do I choose a different Pack for one of my Family Pack services?
- I am new to ALDImobile, how do I set up a Family Pack?
- I already have existing ALDImobile services on the same account, how do I set up a Family Pack for them?
- I would like to add services to my Family Pack that are on different ALDImobile accounts.
- Do I have to add all services to my Family Pack at the same time
- What happens to a Users service if it is removed from a Family Pack
- How do I change Ownership of a Users service on my Family Pack
- What happens to my existing Pack and PAYG when I join a family Pack?
- Where can I find the terms and conditions of the Family Pack?
- I have received an invitation to join a Family Pack what do I do?
- Family Pack Activation Information
- Family Pack - Recharging a User Service
- Can I appoint a User to have full access to the Family Pack?
- Family Pack number transfer / porting information
- Family Pack Special Buy bonus data
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Contact Us
ALDImobile is here to help you with any of your prepaid mobile enquiries.
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Help area
Click on FAQs above to view frequently asked questions for tips and help with your ALDImobile prepaid service
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Email Us
If you’re an existing customer, the best way to contact us is to log in to your online account and create an eSupport ticket.
If you don’t have an account, email us at: feedback@aldimobile.com.au and include your name, mobile number and details of your enquiry so we can assist you.
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Call Us
Call us on 2534 (ALDI) from your ALDImobile (it’s a free call) or 1300 989 000 from any other phone (normal charges apply).
If you want to call us from outside Australia, you will need to call this number: +613 9223 5590 please note that call charges will apply.
Our contact centre opening hours (Sydney time) are:- Monday to Wednesday 8.30am to 9.30pm
- Thursday to Friday 8.30am to 11pm
- Saturday to Sunday 8.30am to 8.30pm.
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ALDI Store Locator
You can purchase a SIM starter pack or recharge voucher in your local ALDI store. You can locate your closest store using your postcode.
MEDION Australia Pty Ltd. (ABN 58 106 611 330) under the brand name ALDImobile uses part of Telstra’s 4G and 3G mobile network. The mobile product of ALDImobile provides a 4G coverage footprint of 97% and a combined 4G and 3G coverage footprint of 98.8% of the Australian population covering 1.62 million square kilometers. 3G handsets will only receive 3G coverage.
The network capability of ALDImobile’s mobile solution has access to download speeds of up to 100Mbps on 4G across 97% of the population. 4G devices will enjoy typical download speeds of 2-50Mbps and upload speeds of 1 to 10 Mbps in 4G coverage areas. On 3G, typical download speeds are 1.1- 20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.8% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps. End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source/upload destination and network management measures.