Welcome to our help section. Whether you need information on what to do when you have lost your phone, want to find out about roaming, or you need to get a new nano SIM, your answer is here. Search for your topic below and view our FAQ articles for help with popular questions.

Can't find the answer you're looking for? Get in touch, you'll find all of our contact details below.

Need help from our technical support team?

Click here for the things you should check before you call us.

Contact Us

ALDImobile is here to help you with any of your prepaid mobile enquiries.

  • Help area

    Click on FAQs above to view frequently asked questions for tips and help with your ALDImobile prepaid service

  • Email Us

    If you’re an existing customer, the best way to contact us is to log in to your online account and create an eSupport ticket.

    If you don’t have an account, email us at: feedback@aldimobile.com.au and include your name, mobile number and details of your enquiry so we can assist you.

  • Call Us

    Call us on 2534 (ALDI) from your ALDImobile (it’s a free call) or 1300 989 000 from any other phone (normal charges apply).

    If you want to call us from outside Australia, you will need to call this number: +613 9223 5590 please note that call charges will apply.

    Our contact centre opening hours (Sydney time) are:
    • Monday to Wednesday 8.30am to 9.30pm
    • Thursday to Friday 8.30am to 11pm
    • Saturday to Sunday 8.30am to 8.30pm.
  • ALDI Store Locator

    You can purchase a SIM starter pack or recharge voucher in your local ALDI store. You can locate your closest store using your postcode.

MEDION Australia Pty Ltd. (ABN 58 106 611 330) under the brand name ALDImobile uses part of Telstra’s 4G and 3G mobile network. The mobile product of ALDImobile provides a 4G coverage footprint of 97% and a combined 4G and 3G coverage footprint of 98.8% of the Australian population covering 1.62 million square kilometers. 3G handsets will only receive 3G coverage.

The network capability of ALDImobile’s mobile solution has access to download speeds of up to 100Mbps on 4G across 97% of the population. 4G devices will enjoy typical download speeds of 2-50Mbps and upload speeds of 1 to 10 Mbps in 4G coverage areas. On 3G, typical download speeds are 1.1- 20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.8% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps. End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source/upload destination and network management measures.