Severe Weather Impact for South East QLD and Northern NSW

Update: 08/03/2022

Our network partner continues to work to restore services, noting that there are still areas without power or inaccessible due to floods and road infrastructure damage. They are working with power companies and local authorities to gain access to affected areas to restore services back online.

The current overview is as follows; 

  • Thirty-three mobile sites still affected (either partially or completely offline), down from 50 yesterday off a peak of over 250 sites.
  • New South Wales – Sixteen sites still affected, down from 28 yesterday.
  • Queensland – Seventeen sites still affected, down from 22 yesterday.

The communities of Modanville, Pillar Valley, The Channon, Tucabia, Tyalgum, Uki, Ulmarra, Whian Whian, Woodburn, and Wooli may still be isolated.

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Original notification: 03/03/2022

There is an impact to the following services across multiple locations in NSW:

3G and 4G mobile base stations across various physical locations including but not limited to Mooball, Mullumbimby, The Risk, The Channon, Koonorigan, Dunoon, Ettrick, Rathdowney, Jiggi, Kunghur, Lismore, Murwillumbah, Modanville, Nimbin, South Gundurimba, Rappville, Tumbulgum, Wiangaree, Ulmarra and Tyalgum.

Due to the impact to mobile services, the communities of The Channon, Mullumbimby, Koonorigan, Ocean Shores, Homeleigh, Kyogle, Pillar Valley, Jiggi, Stokers siding, Uki, Modanville, and Main Arm are isolated and impacted customers are unable to call Triple Zero (000) Emergency Services.

There is an impact to the following services across multiple locations in Southeast QLD:

3G and 4G mobile base stations across various physical locations including but not limited to Charlotte, Salisbury, Ferny Hills, Tiaro, South Brisbane, Beenleigh, Beachmere, Edison, Bald Hills, Albion, Spring Hill, Wolfdene, Chapel Hill, Tin Can Bay, Bundamba, Ascot, Ipswich and Veresdale.

Due to the impact, the communities of Cinnabar, Oakview and Tallebudgera Valley may be isolated and impacted customers may be unable to call Triple Zero (000) Emergency Services.

Restoration activities

In NSW, there is a loss of AC Mains power to several network sites including some Priority 2 sites. Local power authorities are attempting to restore power to affected areas as soon as practical and power technicians are being dispatched to priority sites when and where it is safe to do so.

For Southeast QLD, there is a loss of AC Mains power to network sites, predominantly impacted by heavy rainfall resulting in AC Mains power loss. Flood waters continue to prevent access to a significant number of network sites and the local power authority continues to restore power to affected areas. Additionally, power technicians will be dispatched to priority sites where and when it is safe to do so, with a particular focus on isolated communities.

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