Ready to get started with your Family Pack?

There’s a few different ways to create your Family Pack depending on your circumstances. Make sure you read the 4 options below to check the correct way to get your Family Pack set up.

Already an ALDImobile customer? Check out Options 2, 3 and 4 to find the right one for you.


blue icon number 1

Option 1: You're new to ALDImobile

If you have brand new SIM cards that you purchased in store and they are the services you want to put on a Family Pack, then this is the right option for you and you can get started right now.

Get started now

blue icon number 2

Option 2: You have existing services on the same ALDImobile account

If you already have an ALDImobile account that contains all the services you want to add to your Family Pack, then you're a few simple steps away from creating your Family Pack. Just make sure you are logged in, recharge the owner service with a Family Pack and then you can build your pack by adding Users to the Pack. Find out more on how to do this here.

blue icon number 3

Option 3: You have a combination of new and existing ALDImobile services

If you already have an ALDImobile service/s and you want to add a brand-new service to your Family Pack, you’ll need to purchase SIM cards for each new service. Once you have these you’ll need to do 2 things:

Firstly, make sure you're logged in to your existing account and then process the activation of your new SIM card.

Secondly, once all the services are active on your account you are ready to create your Family Pack and can follow the steps described above in Option 2.

blue icon number 4

Option 4: You want to move existing ALDImobile services from different accounts

Did you know it’s also possible to invite other ALDImobile services that are not on your account to join your Family Pack? Simply recharge with a Family Pack to get started.

Once your Family Pack is active on your Owner service, you’ll see the option to invite other services to your Family Pack.

If the recipient of your invite accepts, the ownership and name of their service will be transferred to you, and their service will be moved to your account and added to your Family Pack.