Our plans are changing
This update outlines upcoming changes that will take effect to some of our plans from 15 November 2023.
If you’ve received an SMS or email letting you know about the changes it is because you have a service on your ALDImobile account that recently recharged with one of these plans.
Here's what’s changing:
- The $15 Mobile Plan will no longer be available. Existing customers will be offered the $17 Mobile Plan.
- The $99, $159 and $189 Super Packs will have their pricing and inclusions updated.
- Our Family Plans will now include more data, become 5G-enabled and the pricing will change.
For an overview of the changes, click on the relevant plan name below.
Plans set to Auto Recharge
If your service is set up for Auto Recharge, we will automatically charge the new amount on your first recharge from 15 November 2023. You’ll also receive your updated inclusions on your first recharge from 15 November 2023.
Customers currently on the $15 Mobile Plan who have Auto Recharge set will be offered the $17 Mobile Plan on their first recharge from 15 November 2023.
If you do not wish to automatically be renewed on your updated plan you may disable Auto Recharge via My ALDImobile or the ALDImobile app. In this case you will need to manually recharge and select a new plan or use PAYG credit to use your service when your plan expires.
Updated plan names
From 15 November 2023, your plan name in My ALDImobile and the ALDImobile app may change to reflect the recent updates to this plan.
While you will see this new name immediately, it is important to note that you will not be charged the new price or receive the new inclusions, until you next recharge after this date.
How do these changes impact my plan?
Click the relevant plan name below to see more specific information.
From 15 November 2023 we will be withdrawing the $15 Mobile Plan. Customers on this plan will be offered the $17 Mobile Plan as a replacement. This FAQ provides information about this change and how it will affect you.
Plan comparison:
| Detail | $15 Mobile Plan | $17 Mobile Plan |
|---|---|---|
| Price per recharge | $15 | $17 |
| Expiry | 30 days | 30 days |
| Network | 4G | 4G |
| Data allowance | 3GB | 6GB |
| Data Rollover | Unlimited | Unlimited |
| Standard calls & SMS to Australian numbers | Unlimited | Unlimited |
| Standard MMS to Australian numbers | 1,000 | 2,000 |
Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. Speed caps apply to all of our plans.
Common questions:
Q: What is happening to the $15 Mobile Plan?
A: The $15 Mobile Plan will no longer be available starting from 15 November 2023. Existing customers will be offered the $17 Mobile Plan as an alternative.
Q: Can I still purchase the $15 Mobile Plan after 15 November 2023?
A: No, after 15 November 2023, the $15 Mobile Plan will no longer be available to new customers or as a recharge option within MyALDImobile or the ALDImobile app.
Q: What happens if I am currently on the $15 Mobile Plan?
A: Existing services on the $15 Mobile Plan will be handled as follows:
- If you have Auto Recharge set to ON, we will automatically charge your account with the $17 Mobile Plan on your next recharge.
- If you have Auto Recharge set to OFF, you will need to select a new plan option using our portal or mobile app for your next recharge.
Q: What to my Data Rollover balance?
A: If you are on the $15 Mobile Plan and have a Data Rollover balance, this will be maintained as you transition to the new plan, as long as data
Q: What if I have a $15 Mobile Plan recharge voucher that's still valid?
A: If you have an unused $15 Mobile Plan recharge voucher that has not expired you can still use it and receive the benefits of the new plan. However, once the plan expires, you will be offered the $17 Mobile Plan on your next recharge.
Q: The $17 Mobile Plans is being discontinued. What does that mean for me?
A: Whilst the $17 Mobile Plan will not be offered to new customer from 15 November 2023, select customers including those whose last recharge was on the $15 Mobile Plan, are able to recharge with the $17 Mobile Plan on an ongoing basis. If this changes, we will let you know in advance.
If after 15 November 2023 you move to a different plan, you will not be able to select the $17 Mobile Plan after you have moved.
For full details on rates and terms, consult the relevant Critical Information Summaries.
We are making changes to selected ALDImobile plans, effective from 15 November 2023. These changes will impact the $45 Family Plan, and we've prepared this FAQ to provide you with more detailed information.
Plan changes:
| Detail | Until 14 November 2023 | From 15 November 2023 |
|---|---|---|
| Plan name | $45 Family Plan | $55 5G Family Plan |
| Price per recharge | $45 | $55 |
| Data allowance | 44GB | 50GB |
| MMS to Australian numbers | 2,000/recharge | 4,000/recharge |
| Network | 4G/3G only | 5G/4G/3G |
Note that 5G is only available on 5G plans accessed via a 5G-compatible device and in areas with 5G coverage. The Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. 5G & 4G speed caps apply to all of our plans.
Common Questions:
Q: When do these plan changes happen?
A: The plan changes will go into effect on your first recharge from 15 November 2023.
Q: How does the price change affect my plan?
A: Your current plan price will increase from $45 to $55 per 30 day recharge, starting from your first recharge on or after 15 November 2023.
Q: Can I still have up to 2 services on my plan that can share my inclusions?
A: Yes, there are no changes to the number of services that you can have on your family plan.
Q: What's changing with my data allowance?
A: Your data allowance will increase from 44GB to 50GB on your first recharge from 15 November 2023.
Q: Will I have access to 5G now?
A: Yes, 5G access will be enabled on your plan, potentially improving your network experience. To access 5G you need to have a 5G enabled device and are in a 5G coverage area. See our coverage page for more information.
Q: Are there any changes to MMS allowances?
A: Yes, MMS to Australian numbers will increase from 2,000 to 4,000 on your first recharge from 15 November 2023.
Q: How will Auto Recharge work with these changes?
A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use MyALDImobile or the ALDImobile app, and you'll need to manually recharge or use PAYG credit when your plan expires.
Q: I recharged with the $45 Family Plan just before 15 November. What happens to my current plan with these changes?
A: If you recharged before 15 November, and it expires after this date, your $45 Family Plan will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $55 5G Family Plan and updated inclusions.
Q: Will my plan name change as well?
A: Yes, from 15 November 2023, your plan name in MyALDImobile and the ALDImobile app will change to $55 5G Family Plan to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.
We are making changes to selected ALDImobile plans, effective from 15 November 2023. These changes will impact the $80 Family Plan, and we've prepared this FAQ to provide you with more detailed information.
Plan changes:
| Detail | Until 14 November 2023 | From 15 November 2023 |
|---|---|---|
| Plan name | $80 Family Plan | $95 5G Family Plan |
| Price per recharge | $80 | $95 |
| Data allowance | 88GB | 100GB |
| MMS to Australian numbers | 4,000/recharge | 6,000/recharge |
| Network | 4G/3G only | 5G/4G/3G |
Note that 5G is only available on 5G plans accessed via a 5G-compatible device and in areas with 5G coverage. The Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. 5G & 4G speed caps apply to all of our plans.
Common Questions:
Q: When do these plan changes happen?
A: The plan changes will go into effect on your first recharge from 15 November 2023.
Q: How does the price change affect my plan?
A: Your current plan price will increase from $80 to $95 per 30 day recharge, starting from your first recharge on or after 15 November 2023.
Q: Can I still have up to 4 services on my plan that can share my inclusions?
A: Yes, there are no changes to the number of services that you can have on your family plan.
Q: What's changing with my data allowance?
A: Your data allowance will increase from 88GB to 100GB on your first recharge from 15 November 2023.
Q: Will I have access to 5G now?
A: Yes, 5G access will be enabled on your plan, potentially improving your network experience. To access 5G you need to you have a 5G enabled device and be in a 5G coverage area. See our coverage page for more information.
Q: Are there any changes to MMS allowances?
A: Yes, MMS to Australian numbers will increase from 4,000 to 6,000 per recharge from 15 November 2023.
Q: How will Auto Recharge work with these changes?
A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use MyALDImobile or the ALDImobile app, and you'll need to manually recharge or use PAYG credit when your plan expires.
Q: I recharged with the $80 Family Plan just before 15 November, what happens to my current plan with these changes?
A: If you recharged before 15 November and it expires after this date, your $80 Family Plan will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $95 5G Family Plan and updated inclusions.
Q: Will my plan name change as well?
A: Yes, from 15 November 2023, your plan name in MyALDImobile and the ALDImobile app will change to $95 5G Family Plan to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.
We are making changes to selected ALDImobile plans, effective from 15 November 2023. These changes will impact the $110 Family Plan, and we've prepared this FAQ to provide you with more detailed information.
Plan changes:
| Detail | Until 14 November 2023 | From 15 November 2023 |
|---|---|---|
| Plan name | $110 Family Plan | $125 5G Family Plan |
| Price per recharge | $110 | $125 |
| Data allowance | 132GB | 150GB |
| MMS to Australian numbers | 6,000/recharge | 8,000/recharge |
| Network | 4G/3G only | 5G/4G/3G |
Note that 5G is only available on 5G plans accessed via a 5G-compatible device and in areas with 5G coverage. The Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. 5G & 4G speed caps apply to all of our plans.
Common Questions:
Q: When do these plan changes happen?
A: The plan changes will go into effect on your first recharge from 15 November 2023.
Q: How does the price change affect my plan?
A: Your current plan price will increase from $110 to $125 per 30 day recharge, starting from your first recharge on or after 15 November 2023.
Q: Can I still have up to 6 services on my plan that can share my inclusions?
A: Yes, there are no changes to the number of services that you can have on your family plan.
Q: What's changing with my data allowance?
A: Your data allowance will increase from 132GB to 150GB on your first recharge from 15 November 2023.
Q: Will I have access to 5G now?
A: Yes, 5G access will be enabled on your plan, potentially improving your network experience. To access 5G you need to have a 5G enabled device and be in a 5G coverage area. See our coverage page for more information.
Q: Are there any changes to MMS allowances?
A: Yes, MMS to Australian numbers will increase from 6,000 to 8,000 per recharge from 15 November 2023.
Q: How will Auto Recharge work with these changes?
A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use MyALDImobile or the ALDImobile app, and you'll need to manually recharge or use PAYG credit when your plan expires.
Q: I recharged with the $110 Family Plan just before 15 November. What happens to my current plan with these changes?
A: If you recharged before 15 November and it expires after this date, your $110 Family Plan will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $125 5G Family Plan and updated inclusions.
Q: Will my plan name change as well?
A: Yes, from 15 November 2023, your plan name in MyALDImobile and the ALDImobile app will change to $125 5G Family Plan to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.
We are making changes to selected ALDImobile plans, effective from 15 November 2023. These changes will impact the $99 Super Pack, and we've prepared this FAQ to provide you with more detailed information.
Plan changes:
| Detail | Until 14 November 2023 | From 15 November 2023 |
|---|---|---|
| Plan name | $99 Super Pack | $119 Super Pack |
| Price per recharge | $99 | $119 |
| Data allowance | 15GB | 60GB |
Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. Speed caps apply to all of our plans.
Common Questions:
Q: When do these plan changes happen?
A: The plan changes will go into effect on your first recharge from 15 November 2023.
Q: How does the price change affect my plan?
A: Your current plan price will increase from $99 to $119 per 365 day recharge, starting from your first recharge on or after 15 November 2023.
Q: What's changing with my data allowance?
A: Your data allowance will increase from 15GB to 60GB on your first recharge from 15 November 2023.
Q: How will Auto Recharge work with these changes?
A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use MyALDImobile or the ALDImobile app, and you'll need to manually recharge or use PAYG credit when your plan expires.
Q: I recharged with the $99 1 Year Super Pack before 15 November. What happens to my current plan with these changes?
A: If you recharged before 15 November and it expires after this date, your $99 1 Year Super Pack will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $119 1 Year Super Pack and its respective inclusions.
Q: Will my plan name change as well?
A: Yes, from 15 November 2023, your plan name in MyALDImobile and the ALDImobile app will change to $119 Super Pack to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.
We are making changes to selected ALDImobile plans, effective from 15 November 2023. These changes will impact the $159 Super Pack, and we've prepared this FAQ to provide you with more detailed information.
Plan changes:
| Detail | Until 14 November 2023 | From 15 November 2023 |
|---|---|---|
| Plan name | $159 Super Pack | $169 Super Pack |
| Price per recharge | $159 | $169 |
| Data allowance | 132GB | 138GB |
Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. Speed caps apply to all of our plans.
Common Questions:
Q: When do these plan changes happen?
A: The plan changes will go into effect on your first recharge from 15 November 2023.
Q: How does the price change affect my plan?
A: Your current plan price will increase from $159 to $169 per 365 day recharge, starting from your first recharge on or after 15 November 2023.
Q: What's changing with my data allowance?
A: Your data allowance will increase from 132GB to 138GB on your first recharge from 15 November 2023.
Q: How will Auto Recharge work with these changes?
A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use MyALDImobile or the ALDImobile app, and you'll need to manually recharge or use PAYG credit when your plan expires.
Q: I recharged with the $159 1 Year Super Pack before 15 November. What happens to my current plan with these changes?
A: If you recharged before 15 November and it expires after this date, your $159 1 Year Super Pack will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $169 1 Year Super Pack and updated inclusions.
Q: Will my plan name change as well?
A: Yes, from 15 November 2023, your plan name in MyALDImobile and the ALDImobile app will change to $169 Super Pack to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.
We are making changes to selected ALDImobile plans, effective from 15 November 2023. These changes will impact the $189 Super Pack, and we've prepared this FAQ to provide you with more detailed information.
Plan changes:
| Detail | Until 14 November 2023 | From 15 November 2023 |
|---|---|---|
| Plan name | $189 Super Pack | $199 Super Pack |
| Price per recharge | $189 | $199 |
| Data allowance | 189GB | 199GB |
Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. Speed caps apply to all of our plans.
Common Questions:
Q: When do these plan changes happen?
A: The plan changes will go into effect on your first recharge from 15 November 2023.
Q: How does the price change affect my plan?
A: Your current plan price will increase from $189 to $199 per 365 day recharge, starting from your first recharge on or after 15 November 2023.
Q: What's changing with my data allowance?
A: Your data allowance will increase from 189GB to 199GB on your first recharge from 15 November 2023.
Q: How will Auto Recharge work with these changes?
A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use MyALDImobile or the ALDImobile app, and you'll need to manually recharge or use PAYG credit when your plan expires.
Q: I recharged with the $189 1 Year Super Pack before 15 November. What happens to my current plan with these changes?
A: If you recharged before 15 November and it expires after this date, your $189 1 Year Super Pack will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $199 1 Year Super Pack and updated inclusions.
Q: Will my plan name change as well?
A: Yes, from 15 November 2023, your plan name in MyALDImobile and the ALDImobile app will change to $199 Super Pack to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.
Why the change?
At ALDImobile we work hard to deliver the plans you need at a great price.
While we'd prefer not to have to make changes that impact the price you pay, increased investment in network quality and the costs associated with and supplying telco services have made these changes necessary so we can continue to offer the best possible value.
Need more help?
If you need clarification or assistance, our customer support team is available to answer your questions and address any concerns.
The best way for us to help you is to log in to your account and create an eSupport ticket. Alternatively you can call us from Monday to Sunday: 8:00am - 9:00pm on 2534 (free for ALDImobile customers calling from their mobile) or on 1300 989 000 (charges may apply).
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